FAQ
Question & Answer Session
- Delivery
- Orders
- Returns
- Frequently Asked Questions
Delivery
1. Where deliver?
We deliver locally and try to deliver worldwide. Shipping costs depend on the weight of your parcel and your destination.does delivery take?
Next day delivery within Peninsula Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two.
Once your order has been processed and packed, we will email / message you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to info theantiguo@gmail.com We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit.
Do let us know immediately via email at info theantiguo@gmail.com along with your order ID / consignment number and we’ll get it sorted out for you.
Oops! But not to worry! Send an email to info theantiguo@gmail.com with your order ID and we’ll have it shipped out to you ASAP! address should I ship my order to?
If you work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.self-collect?
Yes, you may, but you will need to call or email us at info theantiguo@gmail.com to set an appointment. After setting a time and date, we will let you know what our address is.choose
Yes, of course! Your orders will be processed every working day till Friday 3pm (excluding public holidays). Just email us at info theantiguo@gmail.com and specify the preferred time and date to receive your parcel any time of the year.
Orders
1
1. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the WHAT’S NEW category link.
2. Once you have found the item you want, just text me or comment on that picture.
I do if there's a problem with my order?
2. Once you have found the item you want, just text me or comment on that picture.
Our customer service representative will be able to help you. Email us at info theantiguo@gmail.com
You can pay by:
a. Bank in
If you decide to pay using other method please send us a screenshot/scanned copy of your proof of payment to theantiguo@gmail.com / whatapp the sreenshot.
Here is the information for bank in payments:
Name: Antiguo Shop Co.
Bank: Maybank
Account No.: 112080161313 - Nurliza Alias
Account No.: 112080161313 - Nurliza Alias
Please ensure you bank in the correct amount.
If you've made an order and haven't paid, you will be sent a payment reminder stating that if you don't make payment within 24 hours of the email being sent, your order will automatically be cancelled. You will need to make a new order should you want the items again.? incorrect
item in my order.
Returns
1. What is your returns policy?
Returns are accepted if returned within 30 days (for local and international orders). Exchanges are subject to availability.
Shipping costs are borne by the customer and we are not liable until item reaches our office.
We will email you as soon as we receive the parcel to let you know that it is safely in our hands.
Do email us at theantiguo@gmail.com and we will check on your orders accordingly.
Frequently Asked Questions
1. Do you restock items?
Yes, We also have a physical store but you must make an appointment first before you pay us a visit! Email us at theantiguo@gmail.com or call our number.
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